Client
Oakhurst Bank
Industry
Financial services
Duration
9 weeks
Result
68%
Tickets closed autonomously
Resolves account questions end-to-end across chat and email, with a compliance check on every single reply.
The challenge
Oakhurst’s support team answered the same account questions thousands of times a week, across chat and email, with strict compliance rules on every reply.
What we built
A resolution agent that handles account questions end-to-end, with a separate compliance check on every outgoing message and a clean hand-off to a human when needed.
The outcome
68% of tickets now close without a human touch, response times dropped from hours to seconds, and compliance exceptions went down, not up.